Privacy Policy
Effective Date: July 9, 2026
Last Updated: August 11, 2026
Terms Regarding Messaging (SMS Terms of Service)
Central Veterinary Hospital is committed to safeguarding your privacy. This Privacy Policy describes how your information is collected, used, and protected when you interact with our website and SMS messaging services.
By opting into SMS messaging through a web form, verbally with our team, or any other medium, you agree to receive SMS messages from Central Veterinary Hospital. These messages may include, but are not limited to, appointment reminders, order alerts, account notifications, customer service messages, and medical communications regarding your pet.
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS messaging at any time by replying STOP to any message.
For assistance, reply HELP or contact us using the information below.
Links to this Privacy Policy and our Terms of Service are available wherever SMS opt-in occurs.
Information We Collect
We collect and process your mobile phone number, name, email address, and any other information you voluntarily provide for the purpose of communicating with you, scheduling appointments, responding to inquiries, providing veterinary services, processing payments, and delivering SMS messages as described in this policy.
Depending on how you interact with our website, we may also collect information submitted through appointment requests, contact forms, employment applications, prescription refill requests, payment forms, surveys, and other online services.
Categories of Personal Information We Collect
Depending on how you interact with our website or services, we may collect the following categories of personal information:
- Identifiers such as your name, mailing address, email address, telephone number, mobile phone number, IP address, and other online identifiers.
- Internet or electronic network activity information, including browser type, operating system, device information, pages viewed, referring websites, interactions with our website, and cookie information.
- Appointment and veterinary service information.
- Payment information necessary to process transactions.
- Communications submitted through forms, SMS, email, telephone calls, surveys, or other communications.
- Uploaded documents and other information voluntarily provided by you.
- Any other information you choose to provide.
We collect this information only as necessary to provide veterinary services, operate our website, communicate with you, improve our services, comply with legal obligations, and fulfill the purposes described in this Privacy Policy.
Consent and Opt-In
You will only receive SMS messages from us if you have provided explicit consent by selecting “Yes” on a web form or by communicating your intent to receive messages verbally with our team.
Message frequency varies depending on your preferences and the nature of the communications.
Standard message and data rates may apply.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP.
Once you opt out, you will no longer receive SMS communications unless you explicitly opt back in.
Use of Information
We use your information only for purposes related to providing veterinary care and communicating with you, including:
- Appointment scheduling
- Customer service communications
- Medical communications regarding your pet
- Prescription refill requests
- Payment processing
- Website functionality
- Improving our services
- Responding to inquiries
We do not use your information for purposes beyond those disclosed in this Privacy Policy.
No Third-Party Sharing
No mobile information (including phone numbers, SMS opt-in data, or consent records) will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors or service providers that support our operations, including SMS delivery providers, payment processors, website hosting providers, analytics providers, customer communication providers, and customer service systems. These providers are contractually prohibited from using your information for any purpose other than providing services on our behalf.
All other use cases explicitly exclude SMS opt-in data and consent.
Service Providers
To operate our business and provide veterinary services, we may share personal information with trusted service providers acting on our behalf. These service providers may include:
- Website hosting providers
- Analytics providers
- Form processing providers
- Payment processors
- Customer communication providers
- Workflow automation providers
- Website security providers
- Technical support providers
These service providers receive only the information reasonably necessary to perform the services they provide and are contractually prohibited from using your information for purposes other than providing services on our behalf.
Central Veterinary Hospital does not sell your personal information.
Website Cookies, Analytics, and Third-Party Services
Our website uses cookies and similar technologies to provide essential website functionality, improve your experience, analyze website traffic, process forms, and protect our website from spam and abuse.
Where required by applicable law, non-essential cookies and similar technologies are only activated after you provide your consent through our cookie consent banner.
Google Analytics 4 (GA4)
We use Google Analytics 4 (“GA4”) to better understand how visitors use our website. Google Analytics may collect information including:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Interactions with website content
- Time spent on the website
This information helps us improve our website and services.
Analytics cookies are only activated after you provide your consent where required by law.
Google Search Console
Google Search Console helps us monitor our website’s visibility in Google Search, identify technical issues, and improve website performance.
Google Search Console does not use advertising cookies or collect visitor information for marketing purposes.
Google reCAPTCHA
Certain forms on our website use Google reCAPTCHA to help prevent spam, abuse, and automated submissions. reCAPTCHA analyzes visitor interactions with the website to determine whether activity appears to be generated by a human user.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Jetpack
We use Jetpack to enhance website security, improve website performance, and provide website management functionality. Depending on configuration, Jetpack may collect limited technical information necessary to provide these services.
Gravity Forms
We use Gravity Forms to securely collect information submitted through contact forms, appointment requests, prescription refill requests, payment forms, employment applications, and other online forms.
Depending on the form completed, this information may include contact information, pet information, uploaded documents, and other information voluntarily provided by you.
Zapier
Certain Gravity Forms submissions are securely transferred through Zapier to automate internal workflows and communications.
Zapier processes only the information necessary to complete these automated workflows.
Typeform
Certain surveys, client communications, and specialized forms are provided through Typeform.
Information submitted through these forms is processed solely to fulfill your request and improve our services.
Next In Line Booking Widget
Our website contains code for a third-party booking widget. At this time, the booking widget is inactive and is not collecting visitor information or processing appointment requests.
JazzHR (Employment Opportunities)
We use JazzHR to display employment opportunities and process job applications submitted through our Careers page. When you view available positions or submit an application, JazzHR may collect information such as your IP address, browser type, device information, referral source, session information, and any personal information you voluntarily provide as part of your employment application, including contact information, resumes, employment history, and supporting documents.
JazzHR may use cookies or similar technologies necessary to provide and secure its services. Information submitted through JazzHR is processed solely for recruitment and hiring purposes.
RingCentral Communications
We use RingCentral to facilitate telephone calls, SMS messaging, voicemail, and other communications with our clients. When you communicate with us through RingCentral, information such as your name, telephone number, communication history, message content, call recordings (where applicable), call metadata, and other information necessary to provide customer service and veterinary care may be processed.
RingCentral may also process technical information such as IP address, browser information, device information, and usage information necessary to securely provide its communication services.
Indeed (Employment Applications)
We may receive employment applications and candidate information through Indeed. If you apply for employment using Indeed or interact with our job postings on Indeed, personal information you choose to provide—including your contact information, resume, employment history, qualifications, and other application materials—may be shared with us by Indeed.
Your interactions with Indeed are also subject to Indeed’s own Privacy Policy.
Cookie Consent
When you first visit our website, you will be presented with a cookie consent banner that allows you to manage your preferences for analytics cookies where required by applicable law.
Non-essential analytics technologies are not activated until you provide your consent.
We use Cookiebot to manage cookie consent preferences. You may review or change your cookie preferences at any time by accessing the cookie settings available on our website.
Essential cookies necessary for website functionality and security remain active because they are required for the operation of the website.
Data Security and Retention
We maintain industry-standard administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements.
Unless otherwise required by law, SMS-related data may be retained for up to two (2) years and securely deleted when no longer needed.
California Privacy Rights
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:
- Know the categories and specific pieces of personal information we collect about you.
- Request access to the personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to certain legal exceptions.
- Receive information regarding how your personal information has been collected, used, and disclosed.
- Not receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the information provided below. We may request information necessary to verify your identity before fulfilling your request.
Central Veterinary Hospital does not sell your personal information. We also do not knowingly share personal information for cross-context behavioral advertising as those terms are defined under applicable California law.
Customer Support
For questions regarding this Privacy Policy, SMS messaging, or how your personal information is used, please contact us at:
Email: info@centralveterinary.com
Contact Information
Central Veterinary Hospital
5245 Central Avenue
Fremont, CA 94536
Phone: (510) 797-7387
You may contact us at any time to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where permitted by law
- Opt out of SMS communications
- Ask questions regarding this Privacy Policy or our privacy practices
This gives you a privacy policy that is consistent across all three hospitals while accurately reflecting Central’s website configuration, Cookiebot implementation, and California privacy disclosures.